Repeat the steps to clean each ink cartridge contact. Wipe the contact with a dry, lint-free cloth before proceeding to the next step. Do not smear any ink or debris elsewhere on the ink cartridge.įigure : Example of the contacts on the ink cartridge Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris on the copper-colored contact on the ink cartridge.īe careful to wipe only the ink cartridge contacts. If any of the ink cartridges have clogged vents, use a pin to clean the vents. Examine the vent area located on top of the ink cartridge, next to the HP logo.Doing so can result in damage to both the printer and the ink cartridges.Ĭlean the ink cartridge vents and contactsĭo not use tap water because it might contain contaminants that can damage the printhead. Place the ink cartridges on a clean piece of paper upside-down with the ink opening pointing up.ĭo not leave the ink cartridges outside the printer longer than 30 minutes. If an orange tab is attached to any ink cartridge, remove it. To remove the ink cartridge, press the tab on the front of the ink cartridge to release it, and then remove it. Wait until the carriage is idle and silent before you proceed. Wait until the warm-up period finishes and your printer is idle and silent before you proceed. The printer lights might flash, and the carriage might move. The printer might go through a warm-up period. Turn on the printer, if it does not automatically turn on. Reconnect the power cord to the rear of the printer. HP recommends connecting the printer power cord directly to the wall outlet. Plug the power cord back into the wall outlet. Unplug the power cord from the wall outlet. With the printer turned on, disconnect the power cord from the rear of the printer. Wait until the printer is idle and silent before you continue. Turn the printer on, if it is not already on. Which operating system is installed on the computer? How is the printer connected to computer, wired or wireless?
Problems with hp 6968 printer software#
However, I will need a few details to provide an accurate solution,ĭid you do any hardware or software changes? To the HP Forums, this is a great location to get assistance! I read your post and see that you are getting printer failure error. I would like to help you resolve this issue.
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